안심 Care Plan
Care Plan Details
Flexible support tiers tailored to your business size and needs.
Basic
Lightweight maintenance for simple informational websites.
Best for: Information-only websites (piano school, café, personal portfolio). Sites with infrequent updates, low traffic, and a simple structure.
Request a QuoteStarter
Essential maintenance for small businesses with straightforward systems.
Best for: Simple landing pages, brochure sites, local businesses (restaurants, boutiques) with low traffic where a few hours of downtime is not critical.
Request a QuoteProfessional
Fast, proactive support for growing businesses that cannot afford downtime.
Best for: Active B2B sites running lead gen forms, booking systems, or AI chatbots. Revenue is directly tied to uptime — one day down means real business impact.
Request a QuoteEnterprise
Fully tailored coverage for complex systems and high-availability requirements.
Best for: Complex platforms with multiple API integrations, ERP systems, logistics, or data pipelines. Mission-critical — downtime of even one hour causes significant financial loss.
Request a QuoteWhere it runs
A care plan is a service that operates something, so where that something runs decides what is supported. There are two arrangements; the integrated CITS one is the default.
Integrated CITS management
DefaultThe website, the application services and APIs behind it, the email integrations, deployment, backups, TLS and monitoring all run as one managed service on CITS infrastructure.
- You open no accounts with any hosting or service provider
- One bill from CITS, one party to call
- Available on every plan, including Basic
- The site, its source code and its content stay yours; on cancellation you get a full export and free migration help
Client-owned provider stack
Professional and upCITS deploys into and operates accounts held in your own name. Because the stack spans several providers the maintenance burden is materially higher, so it is supported only from the Professional plan (€599 per month) upward, and not under Basic or Starter.
- Every service required — hosting, database, email delivery, storage, monitoring — must sit under a single organisation account you control
- Billing, access and account recovery must be consolidated in that one place
- A scattering of personal accounts across providers cannot be operated, audited or handed over, and we do not take it on
- Each provider bills you directly at their own rates; CITS does not resell them or add a markup
Neither arrangement affects who owns your domain. It stays registered in your company's name; CITS asks only for the DNS access needed to point it at the site.
Detailed Comparison
| Feature | Basic | Starter | ProfessionalMost Popular | EnterpriseCustom |
|---|---|---|---|---|
| Basic Maintenance | ||||
| Monthly security patches & updatesWe scan npm/pip packages for known vulnerabilities and upgrade to safe versions. High/critical CVEs are resolved first, and functionality is verified after every update. | ||||
| Basic performance checksMonthly measurement of page load speed and server response time, with results recorded. Performance changes vs. the prior month are analysed and reported. | ||||
| Email supportErrors, feature questions, and usage queries submitted by email. Basic: 48h, Starter and above: 24h first-reply guarantee. | ||||
| Hosting & operations | ||||
| Integrated management by CITSThe website and the application services and APIs behind it, the email integrations, deployment, backups, TLS certificates and uptime monitoring all run together on CITS infrastructure. You open no accounts with hosting or service providers, and keep one bill and one point of contact. Your domain is a separate matter and stays in your name. | ||||
| Operating a client-owned provider stackDeployment into accounts held in the client's own name. Every service required — hosting, database, email delivery, storage, monitoring — must sit under a single organisation account you control, with billing, access and account recovery consolidated there. A scattering of personal accounts across providers cannot be operated, audited or handed over, and we do not take it on. Provider usage is billed to you directly, with no CITS markup. | ||||
| Monitoring | ||||
| Continuous performance monitoringServer uptime, error rate, and API response time are monitored 24/7 automatically. Alerts fire the moment thresholds are exceeded, allowing issues to be resolved before they escalate. | ||||
| SLA Response Times | ||||
| Standard responseGuaranteed first-response time for non-urgent requests such as functional bugs, display issues, and general inquiries. Within this window we acknowledge the issue and communicate a resolution plan. | 48h | 24h | 24h | Custom |
| Critical responseGuaranteed first-response time for critical incidents — complete service outages, data loss, payment failures — that cause immediate business impact. A specialist begins diagnosis straight away. | 4h | Custom | ||
| Support | ||||
| Chat & phone supportIn addition to email, you can reach us directly via real-time chat or phone. Fast context-sharing and immediate feedback make it ideal for resolving complex issues. | ||||
| Dedicated account managerA single dedicated contact is assigned to your account. They know your full system history and can make fast decisions without needing repeated explanations. | ||||
| Reports | ||||
| Monthly status reportMonthly email report covering updates applied, issues that occurred and how they were resolved, performance trends, and planned work for the coming month — all in one place. | ||||
| Weekly detailed reportWeekly detailed analysis of error logs, deployment history, and performance metrics. Track system changes week by week and catch anomalies early. | ||||
| Strategy & Customization | ||||
| Quarterly strategy reviewA video meeting each quarter to review system health, discuss areas for improvement, and plan the feature roadmap for the next quarter together. | ||||
| Custom SLA agreementResponse times, availability targets, and incident definitions are formally documented at contract level. Terms are adjusted to match your business requirements and risk tolerance. | ||||
| Custom integration supportSupport for adding new external API integrations, small feature additions, and data pipeline extensions to your existing system. Exact scope is agreed upon together. | ||||
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