안심 Care Plan
Care Plan Details
Flexible support tiers tailored to your business size and needs.
Basic
Lightweight maintenance for simple informational websites.
Best for: Information-only websites (piano school, café, personal portfolio). Sites with infrequent updates, low traffic, and a simple structure.
Request a QuoteStarter
Essential maintenance for small businesses with straightforward systems.
Best for: Simple landing pages, brochure sites, local businesses (restaurants, boutiques) with low traffic where a few hours of downtime is not critical.
Request a QuoteProfessional
Fast, proactive support for growing businesses that cannot afford downtime.
Best for: Active B2B sites running lead gen forms, booking systems, or AI chatbots. Revenue is directly tied to uptime — one day down means real business impact.
Request a QuoteEnterprise
Fully tailored coverage for complex systems and high-availability requirements.
Best for: Complex platforms with multiple API integrations, ERP systems, logistics, or data pipelines. Mission-critical — downtime of even one hour causes significant financial loss.
Request a QuoteDetailed Comparison
| Feature | Basic | Starter | ProfessionalMost Popular | EnterpriseCustom |
|---|---|---|---|---|
| Basic Maintenance | ||||
| Monthly security patches & updatesWe scan npm/pip packages for known vulnerabilities and upgrade to safe versions. High/critical CVEs are resolved first, and functionality is verified after every update. | ||||
| Basic performance checksMonthly measurement of page load speed and server response time, with results recorded. Performance changes vs. the prior month are analysed and reported. | ||||
| Email supportErrors, feature questions, and usage queries submitted by email. Basic: 48h, Starter and above: 24h first-reply guarantee. | ||||
| Monitoring | ||||
| Continuous performance monitoringServer uptime, error rate, and API response time are monitored 24/7 automatically. Alerts fire the moment thresholds are exceeded, allowing issues to be resolved before they escalate. | ||||
| SLA Response Times | ||||
| Standard responseGuaranteed first-response time for non-urgent requests such as functional bugs, display issues, and general inquiries. Within this window we acknowledge the issue and communicate a resolution plan. | 48h | 24h | 24h | Custom |
| Critical responseGuaranteed first-response time for critical incidents — complete service outages, data loss, payment failures — that cause immediate business impact. A specialist begins diagnosis straight away. | 4h | Custom | ||
| Support | ||||
| Chat & phone supportIn addition to email, you can reach us directly via real-time chat or phone. Fast context-sharing and immediate feedback make it ideal for resolving complex issues. | ||||
| Dedicated account managerA single dedicated contact is assigned to your account. They know your full system history and can make fast decisions without needing repeated explanations. | ||||
| Reports | ||||
| Monthly status reportMonthly email report covering updates applied, issues that occurred and how they were resolved, performance trends, and planned work for the coming month — all in one place. | ||||
| Weekly detailed reportWeekly detailed analysis of error logs, deployment history, and performance metrics. Track system changes week by week and catch anomalies early. | ||||
| Strategy & Customization | ||||
| Quarterly strategy reviewA video meeting each quarter to review system health, discuss areas for improvement, and plan the feature roadmap for the next quarter together. | ||||
| Custom SLA agreementResponse times, availability targets, and incident definitions are formally documented at contract level. Terms are adjusted to match your business requirements and risk tolerance. | ||||
| Custom integration supportSupport for adding new external API integrations, small feature additions, and data pipeline extensions to your existing system. Exact scope is agreed upon together. | ||||
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