Last updated: 2025-01-01
By accessing or using the CITS website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms govern the relationship between Custom IT Solutions ('CITS', 'we', 'us') and you ('client', 'user').
CITS provides B2B IT consulting, custom web application development, AI chatbot integration, and related technology services. Service scope, deliverables, timelines, and fees are defined in individual project agreements (Statements of Work) or service contracts signed between CITS and the client.
The free IT infrastructure diagnosis is a consultation service provided at no cost and with no obligation. CITS reserves the right to limit the number of free diagnoses and to discontinue this offer at any time. Insights and recommendations provided during the diagnosis are for informational purposes only.
CITS offers two installment options for initial build costs. 12-Month Plan: 40% of the total project fee is due at contract signing; the remaining 60% is divided into 12 equal monthly payments. 24-Month Plan: 50% of the total project fee is due at contract signing; the remaining 50% is divided into 24 equal monthly payments. In the event of early termination by either party, the full outstanding balance becomes immediately due and payable within 30 days. Installment plans apply to initial build costs only and are separate from the monthly Care Plan fee.
The monthly 'Care Plan' fee covers CITS's labor and expertise only — including bug fixes for issues caused by CITS-developed code, minor updates, and SLA-backed support. Server and infrastructure costs (e.g., Vercel, Railway, cloud providers) are billed separately and are not included in the Care Plan fee. Issues caused by client-side modifications, third-party service outages, or factors outside CITS's control are not covered and may be billed at the standard hourly rate. Cancellation requires 30 days' written notice.
CITS integrates and relies on third-party services including but not limited to cloud hosting providers, AI APIs, and email delivery services. CITS is not liable for outages, errors, data loss, or service degradation caused by these third parties. The client is responsible for the costs of third-party services unless explicitly agreed otherwise in a project contract.
All custom-developed software, designs, and deliverables created specifically for a client become the client's intellectual property upon full payment. General methodologies, frameworks, and tools developed by CITS remain our intellectual property. Third-party components are subject to their respective open-source or commercial licenses.
CITS shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our services, including but not limited to business losses, data loss, or loss of revenue. Our total liability for direct damages shall not exceed the total fees paid by the client in the 3 months preceding the claim.
CITS treats all client information as confidential and will not disclose it to third parties without consent, except as required by law. Clients agree not to disclose CITS's proprietary methodologies, pricing structures, or unpublished deliverables to third parties.
These terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the exclusive jurisdiction of the competent court in the Netherlands. CITS is a KVK-registered entity in the Netherlands.
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify active clients of material changes via email.